Maria care was founded in December 2008 by our Director Maria Edwards. Maria previously worked for a care agency in a senior position but when the agency transferred to a major charity Maria took the opportunity to set up her own care Agency now known as Maria Care Limited.
In 2008 we had a team of 5 including three carers looking after 9 clients and by the end of the year those figures had doubled both in terms of clients and staff. In the seven years since the company was formed we have continued to grow year on year and establish ourselves as a well-respected and trusted care provider.
Today we work for over 60 clients, with a team of 40 employees and four vehicles including a wheelchair accessible vehicle for outings and appointments.
Our Vision and Family Values
Maria Care’s vision is to:
Work with and support our clients in achieving independence in their home by delivering high quality care at an affordable price. We want to engage with our clients during our time with them helping to enrich their lives and combat isolation.
To support us in achieving this we work with our family values in mind:
- Our customers come first – we want to provide a great service every visit for you or your loved one tailored to their preferences. We aim to always act with integrity and listen in order to make ‘client-led’ adjustments to our service.
- Investing in our team – we believe that motivated team members provide the best care so we work hard to train our staff properly and provide them with the support they need to perform highly in their roles. We are already working towards the ‘Care Certificate’ for all our carers. Our new vehicles are one of a number of other ways we are working hard to help support our team and help them in doing a great job consistently.
- Continuous Improvement – At Maria Care we value the importance of honesty and reflection in order to keep improving and continue to learn. Following changes in the way the Care Quality Commission (CQC) audit care providers we have responded by appointing an independent consultant to review our operations in line with this new framework. This has helped us to outline what is working well and opportunities where we can improve. Our customer satisfaction surveys suggest we are moving in the right direction but we are striving to be even better.
Highly engaged staff – and by this we mean individuals who are committed to their organisations and involved in their roles – are more likely to bring their heart and soul to work, to take the initiative to ‘go the extra mile’ and to collaborate effectively with others.
(Ben Collins, TheKing’sFund>, February 2015)